Terms and Conditions for Man With A Van Stockwell

These Terms and Conditions set out the basis on which Man With A Van Stockwell provides moving, transport, lifting, loading, unloading, and related services to residential and business customers. By making a booking, confirming a quotation, or allowing the service to begin, you agree to be bound by these terms. Please read them carefully before arranging any service, as they explain what you can expect from us and what we require from you to complete the work safely, lawfully, and efficiently.

Throughout these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man With A Van Stockwell. References to “you” and “your” mean the customer, hirer, sender, or person booking the service. These terms apply to all services including home moves, furniture transport, office relocations, single-item collections, and associated loading or unloading assistance. They should be read together with any written quotation, booking confirmation, and any specific instructions agreed before the job begins.

We reserve the right to update these terms from time to time. The version in force at the time of booking will normally apply to that booking unless a later version is expressly agreed in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply in full. Nothing in these terms affects your statutory rights under UK consumer law where they apply.

1. Booking process

A booking is only confirmed when we have accepted your request and, where required, received any deposit or advance payment agreed. A quotation may be given before the booking is confirmed, but a quotation does not guarantee availability. We may request details about the job, including the number of items, access conditions, floor levels, parking arrangements, and whether additional labour, tools, or materials may be needed. You must provide accurate and complete information so that we can assess the work properly and allocate the correct vehicle, crew, and time.

If the information you provide is incomplete or inaccurate, the service may take longer than expected, may require extra charges, or may not be possible to complete as originally planned. We may refuse or reschedule a job if the conditions on arrival differ materially from what was described at the time of booking. Any change to the scope of work, route, timing, or access arrangements must be agreed in advance where possible. We do not guarantee same-day amendments unless we expressly confirm them.

2. Payments and charges

Prices may be quoted as fixed fees, hourly rates, or a combination of both. Unless stated otherwise, any estimate is based on the information available at the time and may be revised if the job changes, takes longer because of access issues, or requires additional labour. Charges may also apply for waiting time, parking, congestion, ferry or toll costs, handling of unusually heavy or awkward items, and disposal services where lawful and agreed. All prices are quoted in pounds sterling and may be subject to VAT if applicable.

Payment is due in accordance with the terms confirmed at booking or on completion of the service, depending on the arrangement agreed. We may require a deposit to secure the date and time. Where invoices are issued, they must be paid by the stated due date. If payment is made by card, bank transfer, cash, or another method accepted by us, it must be cleared in full. We may withhold further work, delivery, or the release of goods until payment has been received in full. Late payments may result in additional charges, including reasonable costs of recovery permitted by law.

Discounts, promotional rates, and special offers, if any, are offered at our discretion and may be subject to conditions. We may refuse a discount if the booking is altered, split into separate jobs, or materially differs from the original description. If a customer requests an additional stop, an extra item, or a change of destination during the job, a revised charge may apply. You agree that our records, vehicle logs, timesheets, and written confirmations may be relied upon to determine the amount due in the event of a dispute.

3. Cancellations, rescheduling, and waiting time

You may cancel or reschedule a booking by giving us reasonable notice. If you cancel with sufficient notice, no cancellation fee may apply, subject to any non-refundable deposit or costs already incurred. If you cancel after we have already allocated resources, dispatched a vehicle, or commenced the service, a cancellation charge may be payable. The charge will reflect the time reserved, travel undertaken, and other losses reasonably caused by the cancellation. Where a booking is postponed, we will try to accommodate a new date, but availability cannot be guaranteed.

We may cancel or suspend a booking if there are safety concerns, unlawful instructions, non-payment, serious access problems, abusive conduct, or circumstances beyond our reasonable control. In such cases, we will act reasonably and, where appropriate, may offer an alternative date or a refund of any payment not already used to cover costs lawfully incurred. If we arrive and cannot begin work because access is blocked, parking is impossible, you are unavailable, or the premises are not ready, waiting time or a wasted journey charge may be applied.

Where a collection or delivery requires a timed arrival, we will make reasonable efforts to attend within the agreed window. However, traffic, weather, road restrictions, and other operational issues may cause delay. Unless a specific guaranteed time has been agreed in writing, times are estimates only and should not be treated as absolute. We are not responsible for losses caused by minor delays that are outside our control and do not amount to a breach of these terms.

4. Customer responsibilities

You are responsible for ensuring that the items to be moved are ready, suitably packed, and safe to transport unless we have expressly agreed to provide packing services. Fragile items, valuables, and irreplaceable goods should be disclosed in advance and packed appropriately. You must remove or secure loose contents, disconnect appliances safely if required, and ensure that drawers, doors, and lids are closed. Any special handling instructions must be communicated before the service begins. If you require us to handle delicate or high-value items, you accept that such items are moved at your own risk unless we agree otherwise in writing.

You must ensure that the premises, access routes, stairways, lifts, and loading areas are suitable for the service and free from avoidable obstruction. You are responsible for obtaining any permissions needed for parking, access, or use of shared areas. If the job involves carrying items through narrow hallways, up multiple flights of stairs, or over long distances from the vehicle to the property, you must disclose this in advance. We may decline to move items that are unsafe, structurally unsound, excessively heavy for the conditions present, or likely to cause damage to property or injury to persons.

You must not ask us to carry, transport, or dispose of anything that is illegal, hazardous, contaminated, or prohibited by law without prior agreement and proper legal handling arrangements. This includes, without limitation, flammable substances, explosives, asbestos, medical waste, stolen goods, and items whose transport or disposal would breach applicable regulations. If such goods are concealed within other items, you remain responsible for any losses, penalties, or claims arising from their presence.

5. Liability, damage, and insurance

We will use reasonable care and skill in providing our services. However, our liability is limited to losses or damage caused by our negligence or breach of these terms, subject to the exclusions and limits set out below. We are not responsible for pre-existing damage, hidden defects, normal wear and tear, or damage caused by inadequate packing, improper lifting instructions, unstable furniture, or items not suitable for transport. We are also not liable for losses arising from inaccurate information supplied by you.

Where we are found liable for damage to goods while in our care, our liability may be limited to the reasonable repair cost or replacement value of the affected item, taking account of age, condition, and depreciation, unless a higher level of cover has been expressly agreed in writing and paid for. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited under UK law. To the fullest extent permitted by law, we shall not be liable for indirect, special, or consequential losses such as loss of profit, loss of business, or loss of opportunity.

Any claim for loss or damage must be reported to us as soon as reasonably practicable and, where possible, before the service ends or within a reasonable time after discovery. You must keep the damaged item and its packaging available for inspection and, if requested, provide photographs, proof of value, and any supporting information we reasonably need to assess the claim. Failure to notify us promptly may affect our ability to investigate and may reduce or exclude any entitlement to compensation.

6. Waste, disposal, and environmental compliance

If we agree to remove, carry away, or dispose of waste, the arrangement will be treated as a separate service and may be subject to additional charges. Waste disposal is carried out in accordance with applicable UK waste regulations, including the requirement that waste is handled, transported, and disposed of at authorised facilities only. We do not act unlawfully as a waste carrier and will not accept waste that cannot be lawfully transported or disposed of. You must tell us what the waste contains and whether it includes any items requiring special treatment.

You are responsible for ensuring that the waste you present for removal is correctly described. If waste is incorrectly declared, or if prohibited materials are included, you may be liable for any fines, cleanup costs, rejection fees, enforcement action, or other losses resulting from that misdescription. We may refuse to collect any item or load that appears to be hazardous, infectious, or otherwise unsuitable for ordinary transport or disposal. If we must separate items on site to comply with the law, additional charges may apply for the time and labour involved.

Where reusable items are collected for donation, recycling, or reuse, we may arrange such handling only if it is lawful and practical to do so. Any decision to recycle, reuse, or dispose of items will be made in compliance with applicable regulations and the nature of the goods presented. Nothing in these terms permits the illegal dumping of waste, fly-tipping, or disposal in a manner contrary to environmental legislation. By requesting waste removal, you confirm that you have authority over the items and the right to dispose of them.

7. Delays, events beyond our control, and suspension of services

We shall not be in breach of these terms if performance is delayed or prevented by events beyond our reasonable control. Such events may include severe weather, accidents, road closures, vehicle breakdown, strikes, civil disturbance, fire, flood, power failure, government action, or failure of third-party systems or suppliers. If such an event occurs, we will take reasonable steps to minimise disruption and may rearrange the service, continue at a later time, or cancel where necessary. Any payment already made may be applied to work already carried out or reasonable costs already incurred.

We may suspend the service if continuing would be unsafe, unlawful, or commercially unreasonable. Suspension may also occur if we reasonably believe that property is at risk, directions are unclear, or the job description has changed significantly from the booking details. If the service is suspended because of your conduct or a failure on your part to prepare properly, additional charges may apply for lost time and resources. We will always aim to act fairly and proportionately.

If a dispute arises about performance, charges, damage, or cancellation, both parties should first attempt to resolve the matter in good faith. Any complaint should be supported by relevant evidence and submitted within a reasonable period. We may request photographs, invoices, item descriptions, or other documents necessary to review the issue. Nothing in these terms prevents either party from seeking legal advice or using any mandatory alternative dispute resolution process required by law.

8. Governing law and general provisions

These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If you are dealing as a consumer, nothing in this clause removes any rights you may have to bring proceedings in another competent court where such rights cannot be excluded by law.

We may assign, transfer, or subcontract our rights or obligations under these terms where reasonably necessary for the provision of the service, provided that this does not materially reduce the standard of service promised to you. You may not transfer your rights or obligations without our prior written consent. No waiver of any breach shall be taken as a waiver of any later breach. These terms, together with the confirmed booking details, form the entire agreement between us in relation to the service, unless expressly varied in writing.

By booking or allowing the service to proceed, you confirm that you have read, understood, and accepted these terms. If you do not agree with any part of them, you should not proceed with the booking. These provisions are intended to create a clear, fair, and practical framework for the provision of man and van services, while protecting both the customer and the service provider in accordance with UK law.