Man With a Van Stockwell Privacy Policy

This Privacy Policy explains how Man With a Van Stockwell collects, uses, stores, and shares personal data when providing services to customers in the Stockwell area. It is intended to be clear and transparent, in line with the General Data Protection Regulation and applicable UK data protection laws.

This Privacy Policy applies to all customers and prospective customers of Man With a Van Stockwell within the service area who contact us, request a quotation, make a booking, or otherwise interact with our business.

Who We Are

Man With a Van Stockwell is a local transport and moving service provider operating in and around the Stockwell area. For the purposes of data protection law, Man With a Van Stockwell is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include:

Identification and contact details: name, address, pick-up and drop-off addresses, telephone number, and other contact details you choose to provide.

Booking and service information: dates and times of your booking, service type, inventory or description of items to be transported, access details, special instructions, and records of any communications about your booking.

Payment and billing information: details necessary to process payments such as billing address and limited payment information. Full card details are processed only by our chosen payment provider and are not stored by us.

Technical and usage information: limited information about how you contact us or use our website, such as IP address, device and browser information, and pages visited, where this is collected through cookies or similar technologies.

Communication records: emails, messages, and call notes relating to enquiries, quotations, bookings, feedback, or complaints.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, online form, website, messaging services, or in person, when you request a quote or make a booking, and when you provide feedback or raise a query.

We may also collect some technical information automatically when you visit our website through the use of cookies and similar technologies, depending on your browser settings.

Lawful Basis for Processing

We only process personal data where we have a lawful basis under the GDPR and UK data protection laws. The main lawful bases we rely on are:

Contract: to take steps at your request before entering a contract and to perform a contract for moving or transport services that we have agreed with you. This includes processing your contact details, booking information, service instructions, and related communications.

Legitimate interests: to operate, manage, and improve our business, to maintain accurate records, to handle enquiries and complaints, to protect our rights, and to prevent fraud or misuse of our services. When relying on legitimate interests, we assess that our interests are not overridden by your rights and freedoms.

Legal obligation: to comply with legal duties, including accounting, taxation, and regulatory requirements, and to respond to lawful requests from public authorities.

Consent: in limited cases, such as certain types of direct marketing or the use of non-essential cookies, we may rely on your consent. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide services: to give quotations, confirm and manage bookings, deliver moving and transport services, communicate about your booking, and handle changes or cancellations.

Customer support: to respond to enquiries, answer questions, and resolve issues or complaints.

Business administration: to manage accounts, process payments and refunds, maintain internal records, and support planning and logistics.

Security and fraud prevention: to protect our business, our staff, and our customers, and to detect and prevent fraud or misuse of our services.

Marketing and service updates: where permitted by law and, where required, with your consent, to send information about services, offers, or updates that may be relevant to you. You can opt out of such communications at any time.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary to provide our services or to support our business operations. These third parties act as data processors and process personal data on our instructions.

Examples of data processors we may use include:

Payment processors: to securely process payments and manage refunds.

IT and hosting providers: to host our website, email, and business systems and to provide technical support.

Communication tools: services that enable us to manage calls, messages, and emails efficiently.

Professional advisers: such as accountants or legal advisers, where needed for business or legal reasons.

Where required by law or to protect our rights, we may also share personal data with public authorities, law enforcement, or regulators.

When we use data processors, we ensure that appropriate contracts and safeguards are in place to protect your personal data and that they only process it for the purposes we specify.

International Data Transfers

Where any of our service providers or their servers are located outside the United Kingdom or the European Economic Area, we take steps to ensure that your data is afforded an equivalent level of protection. This may include using standard contractual clauses or relying on other approved safeguards in line with data protection law.

Data Retention

We keep personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.

In general, we keep customer and booking records for a period that allows us to manage contracts, deal with queries, handle potential disputes, and comply with tax and accounting rules. After this period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

The exact retention period may vary depending on the type of data and the context in which it was provided, but we regularly review our retention practices to ensure they remain appropriate and lawful.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions, but they generally include:

Right of access: you can request confirmation that we process your personal data and obtain a copy of that data.

Right to rectification: you can ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure: in certain circumstances, you can request that we delete your personal data.

Right to restriction: you can ask us to restrict how we use your personal data in certain situations.

Right to data portability: in some cases, you can request that we provide your personal data in a structured, commonly used format, or that we transmit it to another organisation.

Right to object: you can object to our processing of your personal data where we are relying on legitimate interests or where we are using your data for direct marketing.

Right to withdraw consent: where we rely on your consent, you have the right to withdraw that consent at any time.

You also have the right to lodge a complaint with a data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve any concerns.

Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures are reviewed and updated regularly in light of technological developments and business needs.

Policy Scope and Updates

This Privacy Policy applies to all customers and prospective customers of Man With a Van Stockwell within our service area who use or enquire about our services. It does not apply to the practices of third parties that we do not own or control.

We may update this Privacy Policy from time to time to reflect changes in our services, our processing activities, or applicable law. Any changes will take effect when the updated policy is made available. We recommend that you review this Privacy Policy periodically so that you remain informed about how we process personal data.

Contact About Privacy

If you have any questions about this Privacy Policy, how we handle personal data, or if you wish to exercise any of your data protection rights, you can contact Man With a Van Stockwell using the usual contact methods you use for our services.