Man With a Van Stockwell Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Stockwell provides man and van and removal services within the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man With a Van Stockwell, the provider of the removal and man and van services.

1.2 "Customer" means any person, firm or company that requests or uses the services of the Company.

1.3 "Services" means any transport, removal, loading, unloading, packing, or related services provided by the Company.

1.4 "Goods" means any items, belongings, furniture, equipment, or other property handled, transported, stored or otherwise dealt with by the Company in the course of providing the Services.

1.5 "Contract" means the agreement between the Customer and the Company for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides man and van and removal services for residential and commercial customers, including the transportation of Goods from one address to another within the United Kingdom.

2.2 The Services may include, if agreed in advance, assistance with loading, unloading, basic disassembly and reassembly of certain items, and limited packing or unpacking.

2.3 The Company does not provide professional installation services, specialist trades services, or long-term storage unless specifically agreed in writing.

2.4 Any estimated time for completion of the Services is an approximation only and does not form part of the Contract. The Company will use reasonable efforts to complete the Services within any agreed time frame but shall not be liable for delays beyond its reasonable control.

3. Booking Process

3.1 Bookings for Services must be made by the Customer via the Company’s accepted booking channels. The Customer must provide accurate and complete information, including collection and delivery addresses, access details, property type, parking restrictions, approximate quantity of Goods, and any special handling requirements.

3.2 The Company may provide a quotation based on the information supplied by the Customer. Any quotation is an invitation to treat and not a binding offer. A Contract is formed only when the Company confirms acceptance of the booking.

3.3 Quotations are normally provided on the basis of either an hourly rate or a fixed price. The basis of the quotation will be clearly stated at the time of booking.

3.4 The Company reserves the right to amend or withdraw a quotation if:

(a) the booking is not confirmed within the validity period of the quotation;

(b) there are material changes to the information provided by the Customer;

(c) additional Services are requested or required on the day of the move; or

(d) circumstances arise that were not reasonably foreseeable at the time the quotation was given.

3.5 The Customer is responsible for ensuring that any necessary parking arrangements are in place and that any permits, suspensions, or authorisations are obtained in advance where required.

4. Payments and Charges

4.1 The Customer agrees to pay the charges for the Services as quoted or, where applicable, based on the actual time spent and resources used, in accordance with the Company’s prevailing rates.

4.2 The Company may require a deposit or full prepayment to secure a booking. Any such requirement will be communicated at the time of booking.

4.3 Payment is due in accordance with the payment terms notified by the Company, which may include payment on completion of the Services or in advance. The Company reserves the right to refuse to commence or continue with the Services if payment is not made when due.

4.4 Time-based bookings will be charged from the time the team is scheduled to start or arrives at the collection address, whichever is earlier, until the time the Services are completed at the final destination, inclusive of travel between addresses and any unavoidable waiting time.

4.5 Additional charges may apply in the following circumstances:

(a) waiting time caused by delays outside the Company’s control;

(b) additional labour requirements not previously disclosed;

(c) extra distance travelled or additional drop-off locations;

(d) out-of-hours work where not originally agreed; or

(e) parking fees, fines, tolls or charges incurred in the course of providing the Services due to circumstances not attributable to the Company.

4.6 All charges are subject to any applicable taxes or other statutory charges, which will be added at the prevailing rate where relevant.

5. Cancellations and Amendments

5.1 The Customer may cancel or amend a booking by giving the Company notice through an accepted communication method.

5.2 The Company may apply the following cancellation charges, calculated on the total quoted price or minimum charge, as applicable:

(a) more than 72 hours before the agreed start time: no cancellation fee, and any deposit may be refunded or credited at the Company’s discretion;

(b) between 24 and 72 hours before the agreed start time: up to 50 per cent of the quoted price may be charged;

(c) less than 24 hours before the agreed start time or on arrival: up to 100 per cent of the quoted price may be charged.

5.3 If the Customer is not present at the collection address at the agreed time and the Company is unable to obtain access, this may be treated as a same-day cancellation and charged accordingly.

5.4 Any requests to change the date, time, addresses, or scope of the Services are subject to availability and may require a revised quotation. The Company is under no obligation to accommodate amendments but will make reasonable efforts to do so.

5.5 The Company reserves the right to cancel or postpone a booking if circumstances arise beyond its reasonable control, including vehicle breakdown, adverse weather conditions, road closures, accidents, illness, or other operational issues. In such cases, the Company will endeavour to offer an alternative date or a refund of any prepayments, which shall be the Customer’s sole remedy.

6. Customer Responsibilities

6.1 The Customer is responsible for:

(a) ensuring that Goods are properly packed, secured, and labelled unless packing Services have been expressly agreed;

(b) disconnecting, defrosting and preparing appliances and equipment for transport;

(c) providing accurate information regarding access, including staircases, lifts, narrow doorways, low ceilings, and parking restrictions;

(d) ensuring that all Goods to be moved are ready for loading at the agreed time;

(e) overseeing the Services or appointing a representative with authority to give instructions and sign documentation.

6.2 The Customer must not request the Company to carry, and must not include among the Goods, any items that are prohibited or unsafe, including but not limited to:

(a) illegal goods or substances;

(b) flammable, explosive, corrosive, toxic or otherwise hazardous materials;

(c) live animals or plants;

(d) cash, jewellery, watches, precious metals, securities, or other high-value items;

(e) perishable goods that may deteriorate during transit.

6.3 If the Customer includes any prohibited or unsafe items without the Company’s prior written consent, the Customer does so at their sole risk and shall indemnify the Company for any loss, damage, or expense arising as a result.

7. Waste and Disposal Regulations

7.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal service and does not remove household refuse, builder’s rubble, contaminated materials, or other controlled wastes unless explicitly agreed and appropriately licensed.

7.2 Where the Customer requests the disposal of certain items, this must be agreed in advance. Any such disposal will be carried out, where possible, at appropriately authorised facilities and may incur additional charges.

7.3 The Customer remains responsible for ensuring that any items to be disposed of do not include hazardous or illegal materials. The Company reserves the right to refuse to carry or dispose of any items it considers to be unsafe, unlawful, or unsuitable.

7.4 The Customer shall not request the Company to engage in fly-tipping or unlawful disposal. The Company will refuse any such requests and may terminate the Contract immediately if asked to act in breach of applicable regulations.

8. Access, Parking and Obstructions

8.1 The Customer is responsible for ensuring adequate access for the Company’s vehicles at both collection and delivery addresses, including arranging any necessary parking permissions or suspensions.

8.2 If suitable parking is not available, or access is restricted or unsafe, the Company may, at its discretion:

(a) refuse to proceed with the Services;

(b) agree to proceed subject to additional charges for extra time, walking distance, or parking penalties;

(c) rearrange the booking, subject to availability and any applicable cancellation or postponement charges.

8.3 The Company is not responsible for damage arising from moving Goods through spaces with restricted access, including narrow staircases or hallways, where the Customer has requested or insisted that such attempts be made despite advice to the contrary.

9. Liability and Insurance

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is limited as set out in this clause.

9.2 The Company’s liability for direct physical loss or damage to Goods arising from its negligence or breach of Contract shall be limited to a reasonable sum per job, subject to any higher level of cover expressly agreed in writing prior to the Services commencing.

9.3 The Company shall not be liable for:

(a) loss or damage arising from incorrect or inadequate packing by the Customer;

(b) pre-existing damage or wear and tear;

(c) loss of or damage to fragile items such as glass, china, artwork, or electronics unless they have been professionally packed by the Company and the Company has accepted responsibility in writing;

(d) loss or damage arising from acts or omissions of the Customer or third parties;

(e) loss of profits, loss of business, consequential or indirect losses, however arising.

9.4 The Customer is advised to arrange appropriate insurance cover for Goods, especially high-value or delicate items, if the Company’s standard liability limits are not sufficient.

9.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within seven days of completion of the Services. The notification must include reasonable details of the alleged loss or damage.

9.6 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be limited or excluded.

10. Delays and Events Beyond Control

10.1 The Company shall not be liable for any delay or failure in performing the Services where such delay or failure results from causes beyond its reasonable control, including but not limited to traffic congestion, accidents, road closures, severe weather, breakdowns, strikes, or public events.

10.2 Where a delay occurs, the Company will use reasonable efforts to keep the Customer informed and to complete the Services as soon as reasonably possible.

11. Complaints and Disputes

11.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, rectified.

11.2 The Company will handle complaints fairly and promptly and will make reasonable efforts to reach a resolution with the Customer.

12. Data Protection and Privacy

12.1 The Company may collect and process personal information about the Customer for the purposes of managing bookings, providing Services, handling payments, and dealing with enquiries or complaints.

12.2 The Company will take reasonable steps to protect personal information and will only retain it for as long as necessary for the purposes for which it was collected or as required by law.

13. Variation and Severability

13.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Contract.

13.2 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which shall continue in full force and effect.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any Contract between the Customer and the Company shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

15. Entire Agreement

15.1 These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services.

15.2 The Customer acknowledges that they have not relied on any statement, promise, or representation made or given by or on behalf of the Company that is not set out in these Terms and Conditions or in writing.